October 24, 2010

Le who Mombai?

This is a piss off post. Pissed off at a boutique.

Have you ever been to this boutique in MidValley Megamall called Le Mombai?

Photo from MidValley Megamall directory

Yes, they have some nice clothes there (and some ridiculous looking too) and the things that attracted my eyes the most are the shoes. They've got this high heeled bling-bling-rock-the-sexay-back kinda shoes. And yes, since I am a shoe lover that would literally become the old woman living in her shoes (because I spend a wad of cash only for shoes instead of something more appropriate like a house or something), I can't pass up the shoes at this boutique.

A couple weeks ago I was out shopping at this boutique and I bought a dress. It costs me RM499. Then, while I was sitting around while they were packing the dress, I saw this nice shoes and I thought, what the heck, let's just put it on. And yeah I think it fit my skin-colour just right. Plus, it's blinged up. And I'm a mad-blinging girl. I love all these sparkly stuffs. Why do you think I like Edward Cullen in Twilight? Coz he SPARKLES. Do you think I'd like him very much if his mouth is dripping in blood ALL the time? I'd rather go kiss an ogre.

Back to the story, since I didn't bring much cash at the time and a pair of shoes would cost another RM499, I decided not to buy them. But then the owner of the store, an Indian lady, came and told me that I can put a deposit first and pick up some other time. Just give a date that I might want to pick it up and the shoe will be reserved for me.

Now truth is, I don't really want the shoe. I just like the blings on the shoe. However, this store have at least two dozen different designs of shoes that are all blinging the light out of my eyes. I can't actually decide which to buy but I thought if it's OK for me to come next time and maybe exchange to another shoe, then I wouldn't mind leaving a RM100 as deposit.  And when I voiced that thought to the owner of the store, she said it's fine for as long as I don't wait until a whole year to come back. Plus, I was a repeat customer so she said, she don't mind.

However, what's bugging my tail is when this store worker called me up today. Without a proper greeting, she went like this :
Store worker 1 : Hello. Miss Bella. When you want to take your shoe ah?
Her tone totally set me off but OK, I first gave her the benefit of the doubt. Maybe she never learned the proper etiquette of speaking nicely to a customer. So, I replied that I am not in KL now to go pick up the shoes. 
Store worker 1 : If you don't come take ah, other people buy the shoe ah then we don't know ah.
What the---? Excuse me, do you think you're talking to a five year-old? Saying like, "If you don't go to sleep and boogeyman come out from your bed, haaa I don't know ah." By this time my ears already pricked. Who hired this woman? The person who hired this woman must be an equal idiot.

So I told her, in my most businesslike tone, that it doesn't matter to me if somebody else buy the shoe. I'm not that so much interested in that particular one anyway. I can choose other shoes since there's already a deposit there.
Store worker 1 : If you late, then deposit burn ah.
What the flying---? And this time I get real pissed. When I put the deposit two weeks ago, I asked the store owner if, let's say, I couldn't come back on time to pick up the shoes (because I travel a lot), will the deposit burn? She told me NO, because I am a repeat customer, for as long as I don't wait for one whole year that is. But now, it's only two weeks and they're making such a fuss about it which really pisses me off.

So, when I explained what went down between me and the store owner,  this store worker started talking to another worker, whom I know - an Indonesian girl who told me that these shoes comes from India (when the owner proudly declares it's from Switzerland). 

Let me explain to you something. If these shoes comes from India then it means the shoes are bought off at a very much cheaper price and shouldn't be put on the shelves at RM499 a pair. But the owner had to bluff her way and say it comes from Switzerland as if it means something. But so what right? I don't judge her on that. She wants to make a business and hope people will come back if she said her shoes are of high quality from a very good place. Whatever.

So Store Worker 1 handed the phone over to Store Worker 2.
Store Worker 2 : Miss Bella, you tahu kan kalau you tak ambil kasut you hujung bulan ni, kami tak bole reserve lagi?
Me : Yes, I know that. I have no problem with that. But why did the other woman just now said my deposit burn pula?
Store Worker 2 : You tahu la Miss Bella, mana ada store yang return deposit balik pada customer.

I know what? That you're cheating your customers? That you said nothing about no deposit will be returned and that I should just KNOW that no store returns deposit to customers. You see, I don't OWN a boutique but I think I'm so much smarter than you dimwits.
Me : Are you trying to cheat your customers or something? The other day when I spoke to the owner of the store, she told me that even if I didn't get the shoes I reserved within the stipulated time, I still can come and buy other shoes and minus the deposit I've left at your store. Now what the hell is going on?
Store Worker 2 : Wait saya tanya boss. *Heard talking to boss*

After 5 minutes....
Store Worker 2 : Boss kata boleh ambil deposit kalau kasut you reserve dijual. *Hang up phone*

What the effing ditch? She HUNG UP ON ME!!

Why in the Lord's name is she such an idiot? I did not say I want the damn deposit back. I just want to clarify that I can still buy other shoes because I'm not so interested of the shoes I was made to reserve anyway. They practically shove the shoe down my throat two weeks ago. But that don't mean I want to part with my  RM399 on a shoe I don't go crazy about. What's wrong with that right?

Plus, how am I to know if that shoe I reserved is SOLD or NOT? Are they going to let me see their ledgers or something? Morons!

Now I don't know if you've ever shopped at Le Mombai in MidValley Megamall before but this attitude sucks! These people are not from a store that sells a dollar's worth of nuisance from their backyard, they're selling items that don't start from less than RM100. If they were some stupid store selling recyclable panties, I would've understood the pathetic attitude. Now if you say you get things from high class places from all over the world, then act a certain class too! Not like an imbecile who does not know how to respect customers - and a repeat customer at that! I have been to this store many times and purchased many things that was never below RM400. 

If this is how these people make business, I hope their business will go down the drain soon. Ceh!

 ♥♥♪♫¸.·´¯`·.¸♡♥♥ First Commenter ♥♥♪♫¸.·´¯`·.¸♡♥♥


LadyJava said...


LadyJava said...

alamak so angers me for you Bella.. wah this kind of boutique also got huh? I think you should go down and give them a piece of their mind for sure.. ish gerams me for you

LadyJava said...

I would think a boutique such as this would train their staff with the right manners .. ceh!

LadyJava said...

next time dont shop there lah

lina said...

If they treat repeat customers like this, I wonder how they treat new customers.

Bella, send this vent of your to Mid Valley management to read also lah.

Che Armster said...

oohh my.. another reason for me not to buy from boutiques

LOL like i hv anything to buy at all :P

Dukun Digital said...

HAHAHA..you tell em' girl. Tweet It!!! Kipas².....

nia said...

ieeeeeeeee....there is no need to go there again! ingat pasar malam ke nak tipu2 mcm tu.

Lyla said...

the shoes look so lovely. unfortunely i can't weat high heels :D

Campari said...

so bad service! >:o

must go complain! can i forward this post?

Razz Momma said...

why that sucks.. she hung up on u after saying that? don't she go to school or something? maybe the owner is just the same.. boycott this boutique >:o

Razz Momma said...

btw, if the owner finds the need to lie about where she gets her stuff, then probably its of low or no quality items sweetie. better go shop some place else

Bella Enveeus said...

Yeah, that's possible right? I still have a RM100 there that I won't just let her have >:o

Bella Enveeus said...

If you get cheap hired help that's what happens. And yeah, maybe the owner is the same too. :-D :-D :-D

Bella Enveeus said...

Yes you may! Please, help yourself ;-) ;-)

Bella Enveeus said...

Hmm? Which shoes? *DONT_KNOW* *DONT_KNOW* *DONT_KNOW*

Bella Enveeus said...

Yeah, tu la pasal. Apa punya service layan customers macam ni. Ingat ni kedai 2 ringgit ke >:o

Bella Enveeus said...

HAHA.. Come help tweet for me :-P

Bella Enveeus said...

Haha.. Well, not many boutiques for men. I think men have lesser headaches than women on this subject. :-P :-D

Bella Enveeus said...

True, the owner is a bit snobbish.. But I'm used to snobbish people, plus I can be snobbish as well so it don't really matter to me. However, you're right, if these people treat repeat customers like this than I wonder how they treat first time customers. These kinda people don't look at customers as another person, they only look at credit cards or big cash. >:o >:o >:o >:o

Bella Enveeus said...

That's why la.. Don't shop there LJ! I will go there, I am not going to just leave my 100 bucks there. Memang la 100 je but if they do this to a lot of people, free2 je dia dapat duit kan? Hmph! Tu la kalau hire cheap workers. >:o :(

Bella Enveeus said...

LJ FC! :-)

tiefazatie said...

omg!!!no manners!...sis..please dont buy at this shop again..

Bella Enveeus said...

Yea memang betul no manners langsung. Bila orang datang, bukan main dia punya pujuk beli ni, pujuk beli tu. But for a deposit of only RM100, dah macam tu sekali cakap dengan orang.. Bongok la

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